Refund Policy

Seller: Dmitry Sergeevich Zernov (Зернов Дмитрий Сергеевич), self-employed individual (professional income tax payer), Russian Federation, Taxpayer ID (INN) 781428580975. Contact: support@getdanova.ru, Telegram @NeuroPhotoKadr_bot (/paysupport).

• Failed generation: the credit is returned to your balance automatically.
• Unused credits: you can request a refund for unused credits within 14 days of purchase. The refund is calculated pro rata to the unused credits at the price per credit of the pack you bought.
• How to request: email support@getdanova.ru or use /paysupport in our Telegram bot, stating the payment date, amount and order number.
• Refunds are made to the card used for payment within 10 business days after approval; the time money takes to arrive depends on your bank.
• Credits already used for successfully generated images are not refundable, as the service has been fully provided.